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Mr John Tschohl, President and founder of Service Quality Institute Of America is visiting Lagos, Nigeria between the 28th – 29th of August 2006 at the instance of Imperial Associates Ltd.
Service Quality Institute is the global leader in customer service and Time Magazine calls John the “customer service guru”.
John will be visiting Nigeria on a speaking engagement that will reveal strategies for developing a high performing, customer driven work force that will help an organization keep its customers and increase its market share. All companies desirous of creating a culture of service excellence in their organizations are invited to participate in John’s seminar.
More details will be posted on this site pretty soon.

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